What is your returns and replacement policy?
* Read First :
The following policies apply to our apparel and merchandise only. Because our products are custom printed, they are made to order. We only offer replacements on items that are materially flawed. If your order is defective, please file a claim with a photograph of the defective on our RMA support link.
Not in love with your new purchase? Use our RMA support link, we’d be more than happy to help you sort your issue out and find the best solution for you!
- BELOW ARE A FEW REASONS YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen the wrong size , wrong color and wrong type of t-shirt .
+ Your order was placed more than 2 hours ago
+ The image quality in t-shirt is considered good
* NOTE: Our company is a video game company we provide apparel and merchandise via a third party provider :
+ Step 1 : Customer places an order
+ Step 2 : Our process order and printing ( 1 – 5 business days )
+ Step 3 : Packing goods and delivery for customers by UPS, USPS, DHL… ( 2-8 business days )
If your order was placed over 2 hours ago, we can’t help you cancel your order because your item was finished . But You can contact us . If it is still processing we will attempt to cancel for you . We have established this time constraint in order to bring you the best products with the fastest delivery time.
- EXCEPT FOR THE ABOVE REASONS PLEASE CHECK THE RETURN GUIDELINES BELOW:
Our policy lasts 10 days upon the arrival of your package. If 10 days have gone by since the arrival of your package , unfortunately we can’t offer you a refund or exchange.
To return your product, we require a filled out Return Merchandise Authorization form and photographic proof of claimed damage be provided using this link:
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please fill our RMA form before returning an item and always include your order number in the package with the returned item.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
+ The product was purchased in the last 10 days
+ The product is unwashed, unworn and unused
+ The product itself or the printing is defective OR the final product is different than the one you ordered.
Original condition is considered as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
* IMPORTANT NOTE:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $70, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Return Merchandise Authorization Form:
2.2) REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
* LATE OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please reply to any emails from our online store.
2.3) ORDER MODIFICATIONS OR CANCELLATION:
After your order has been placed, you have 2 hours to contact our customer service and request order modifications or a cancellation. After 2 hours, your order has already been placed in production and can no longer be modified.
2.4) DAMAGED/INCORRECT ORDER:
We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please fill our RMA form one of our helpful support staff will organize a replacement or a refund for you!
2.5) ORDER NOT RECEIVED:
If your item has not arrived within 25 days for apparel products and 45 days for pillows after having ordered, contact us through reply to any emails from our online store for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
2.6) EXCHANGES (if applicable):
Because our products are custom printed and unique to each product. We only print products when customers place the order. We don’t accept exchange items if customers have chosen the wrong size, wrong color or wrong type of apparel. Please review the size chart on the product’s page details before adding to cart : We only replace items if they are defective, damaged, poor-quality printing or incorrect product.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.