F.A.Q.
----
I FIND THE PRICING PRETTY MUCH ON THE HIGH END, WHY IS THIS
We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought on our store and nowhere else! Besides that, we work with the best designers in the bizz. We also work with the best sewers in the bizz. Did you know that you cannot break the seams of our leggings no matter how hard you try? Other than that; All our items are hand made in North America, Europe or Asia depending on capacity. We print, cut and sew your order by hand. Our items are printed on demand. This means, when your order comes in, our creation process starts. Unfortunately – Great quality comes with a price. Therefore we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of topnotch quality that will last way longer than any other similar item you purchase from another store. Other than that we work with materials that are top of the line. We do not settle for materials that are not up to par or lose it’s vibrancy when stretching. We only work with fabrics and printing techniques that we would wear ourselves. This is what makes it a little more pricey, but worth it even more.
WHY IS EVERYTHING PRICED IN DOLLARS? I AM NOT FROM THE USA
Although we ship worldwide, We operate from the USA. This does not mean you cannot order if you are not from the USA. The credit card companies / paypal will simply use your own currency on check out.
It depends on your country of residence. We have 14 factories in North America, Europe and Asia. Where it’s made depends on what factory is closest to you and which has the capacity to take orders (especially around December, our factories are jam packed with orders). This way you can be certain your item is at your doorstep the fastest way possible
How should I wash my printed garments?
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for the longest life. Cool iron inside-out if necessary. Do not iron the printed area. Do not dry clean.
Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washers can fade and crack the print, and high-temperature dryer settings can shrink the garment, as well as damage the print.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.
We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.
Care instructions
You’ve spent a lot of time and effort to create the perfect design for your products – it’s important that you and your customers know how to take care of them in the best way possible!
Printed apparel (direct-to-garment)
Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn’t use any fabric softeners, or dry-clean the items.
DTG-printed apparel can be tumble-dried on a low cycle, but hang dry works best.
When it comes to ironing, use cool iron inside-out. Do not iron the print.
Embroidered apparel
Embroidered shirts also can be machine-washed cold and inside-out on a gentle cycle with a mild detergent and similar colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. If you notice any color residue in water, rinse the garment in lukewarm water and then in cold several times, but try not to rub any stained embroidery. Embroidered clothing can also be dry-cleaned.
After washing, don’t leave the clothing soaking, or lying in a pile while wet. Do not wring out the embroidered articles, but if you want to tumble-dry them, use a cool air setting.
If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn’t wet embroidery before ironing or use a steam iron.
All-over printed apparel
All-over printed apparel can be machine-washed cold with like colors, but without bleach. You can tumble-dry the apparel on low heat. It can’t be ironed or dry-cleaned.
All-over printed sweatshirts
The all-over printed sweatshirts have a slightly different fabric. So while they can be machine-washed cold with like colors without bleach and ironed on low heat, they can’t be tumble-dried or dry-cleaned.
Sublimation apparel and towels
Sublimation apparel and towels can be washed at any temperature, but we suggest cold/warm water. We also recommend washing the items with like colors, as the polyester fabric tends to make colors run.
Bags
Our all-over print backpacks need to be hand-washed, but after the wash they can be tumble-dried on low heat. The backpacks can’t be bleached, ironed, or dry-cleaned.
All-over print beach, tote and drawstring bags can be machine-washed without bleach on cold cycle. After washing, they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned.
Pillows
The pillowcase itself can be machine-washed without bleach on cold cycle, and they can be tumble-dried on low heat. They can’t be ironed, or dry-cleaned. The pillow insert should only be hand washed.
Mugs
Our white mugs are microwave and dishwasher safe. Matte black magic mugs, however, should only be hand-washed, and you can’t put them in a microwave. Note that they’re also prone to scratches, so be extra careful.
Posters and Canvas
To ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft, dry cloth or a feather duster.
Phone Cases
Remove your case from your phone. Add a little mild soap to water, and dampen a cloth or sponge with it. With the damp cloth, rub your case gently in circles. Let your case air dry at room temperature.
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won’t diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.
You can also check with the manufacturer directly or search YouTube for other recommendations.
We currently offer sizes from XS to XL for leggings and capris and XS to 5XL for our hoodies. Every product page has a clear sizing table on the right hand side underneath the description. To make it easy for you we copied our sizing chart in here as well:
Our Shirts are made various materials:
- Solid colors: 100% ring-spun cotton
- Sport Grey & Antique Heathers: 90% Cotton, 10% Polyester
- Heathers: 65% Polyester, 35% Cotton
They come with an elastic waistband and all our seams are double stitched so you LITERALLY can not tear them apart.
CUSTOMS CHARGED ME EXTRA FOR MY DELIVERY, NOW WHAT
We are very sorry to hear about the custom fee, however it is beyond our control. This is not a fee imposed nor collected by our company. Unfortunately some governments randomly pick packages they check and decide to charge extra for import.
Sorry for any inconvenience caused, but there is literally nothing we can do about this.
I CANNOT TRACK MY ORDER VIA YOUR TRACKING PAGE, HOW COME
You will be sent an email once your item is printed and sent out for delivery. From there our tracking kicks in. You will automatically receive an email that your item is coming plus a tracking code for it.
WHAT DO YOU CHARGE FOR SHIPPING
We think quality should speak for itself. Therefore we only charge shipping on one off orders. Basically this means that For everything you order above $35.00, shipping is on us!
For order of lesser amounts.
US & P.R. : 3.99$ / per item
Rest Of World: 9.50$ per item
I DIDN’T RECEIVE ALL MY ITEMS, HOW COME
to ensure the best quality possible, we work with different factories for our items. E.g. Posters, full print hoodie, mug, phone case, jewelry are made in a different factory than Tshirts. Therefore if you’d order a pair of hoodie and a pair of shoes, you will receive 2 packages.
HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED
This is divided into 2 parts:
PRODUCTION (TIMES):
Keep in mind that we order on demand. Therefore we take about 1-2 business days to create your T Shirt. Then you should add shipping times on top of that.
97.66% of our orders are shipped within 3-5 business days. More than a half of our orders are shipped within 5 business days or less. Basically we do everything to get you your order in a timely fashion.
Keep in mind that all our items are created manually. Therefore it can be that the end product you’ll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It’s not possible to perfectly align patterns or images from front to back.
Hoodies and Other Products
Our hoodies and other products take a little longer than our other items to hand make and therefore require 3-4 business days production time.
SHIPPING TIMES:
How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:
To
Shipping time
USA
3-5 business days
Puerto Rico
6-10 business days
Coming Soon:
Canada, Australia, UK
4-6 business days
Europe
5-7 business days
Worldwide
7-14 business days
WHERE DO YOU GUYS SHIP TO, I AM NOT FROM THE USA
Coming Soon: - No worries, we ship worldwide!
English
French
German
Italian
Spanish